Teaching Materials

Excel Files

reusablecharts.pdfJun 6/00
BKMw95.zip (Zipped Excel File)Jun 6/00
IntrotoExcel.pdfAug 1/00

Strategic Quality Management Newsletter

SQMAut99.pdfJun 7/99
SQMAut00.pdfJun 15/00
SQMWin00.pdfAug 28/00

Quality and Customer Service Files

Benchmark.pdfJun 16/99
Deming.pdfJun 16/99
QFD.pdfJun 16/99
StatsThink.pdfJun 16/99
CustomerSurveys.pdfJun 16/99
ServQualModel.pdfJul 17/00

To download a free copy of Acrobat Reader, click here.

Feedback to Peter Mullins.