"phone"	"routine"	"illness"	"listen"	"explain"	"respect"	"time"	"courtesy"	"helpful"	"happy"	"referral"	"necessary"	"delay"	"problem"	"help"	"paperwork"
1	0.439269256	0.424524733	0.504944562	0.403807061	0.482973429	0.475138818	0.466447449	0.515270291	0.378462903	0.320931228	0.418434068	0.359164412	0.272578472	0.288572677	0.275218186
0.439269256	1	0.386764474	0.431826008	0.35827102	0.408603703	0.421149502	0.405187946	0.427279685	0.304473036	0.250230402	0.370429919	0.282120552	0.226977546	0.233126091	0.220631452
0.424524733	0.386764474	1	0.435535468	0.338219473	0.415547967	0.408991283	0.373662628	0.409400225	0.338899264	0.295173627	0.396206683	0.328327994	0.266641972	0.282105995	0.26984176
0.504944562	0.431826008	0.435535468	1	0.61849434	0.765261201	0.714312068	0.601085615	0.652546745	0.414623991	0.323990645	0.481834415	0.378575079	0.322527242	0.310137902	0.31654971
0.403807061	0.35827102	0.338219473	0.61849434	1	0.666772683	0.604127633	0.487914891	0.518365531	0.319810412	0.257778912	0.397312177	0.302195722	0.260604842	0.249219507	0.244622037
0.482973429	0.408603703	0.415547967	0.765261201	0.666772683	1	0.716350513	0.608510696	0.628801942	0.405951684	0.325471471	0.464847656	0.359338381	0.318148039	0.314066242	0.308454931
0.475138818	0.421149502	0.408991283	0.714312068	0.604127633	0.716350513	1	0.556633048	0.607791864	0.385807796	0.296697998	0.433948495	0.347219783	0.300533301	0.305021756	0.297083301
0.466447449	0.405187946	0.373662628	0.601085615	0.487914891	0.608510696	0.556633048	1	0.734961704	0.355674731	0.290778304	0.405586254	0.334574183	0.26269303	0.252147674	0.266558035
0.515270291	0.427279685	0.409400225	0.652546745	0.518365531	0.628801942	0.607791864	0.734961704	1	0.381469734	0.31830291	0.438772593	0.373236902	0.283174898	0.290170265	0.287370324
0.378462903	0.304473036	0.338899264	0.414623991	0.319810412	0.405951684	0.385807796	0.355674731	0.381469734	1	0.343820948	0.41583098	0.382213607	0.311428104	0.336824824	0.309726786
0.320931228	0.250230402	0.295173627	0.323990645	0.257778912	0.325471471	0.296697998	0.290778304	0.31830291	0.343820948	1	0.442736066	0.413803796	0.255748733	0.28264695	0.248694599
0.418434068	0.370429919	0.396206683	0.481834415	0.397312177	0.464847656	0.433948495	0.405586254	0.438772593	0.41583098	0.442736066	1	0.565193109	0.313382719	0.337841053	0.287921173
0.359164412	0.282120552	0.328327994	0.378575079	0.302195722	0.359338381	0.347219783	0.334574183	0.373236902	0.382213607	0.413803796	0.565193109	1	0.332990319	0.380577847	0.320040982
0.272578472	0.226977546	0.266641972	0.322527242	0.260604842	0.318148039	0.300533301	0.26269303	0.283174898	0.311428104	0.255748733	0.313382719	0.332990319	1	0.338096618	0.289874996
0.288572677	0.233126091	0.282105995	0.310137902	0.249219507	0.314066242	0.305021756	0.252147674	0.290170265	0.336824824	0.28264695	0.337841053	0.380577847	0.338096618	1	0.334238479
0.275218186	0.220631452	0.26984176	0.31654971	0.244622037	0.308454931	0.297083301	0.266558035	0.287370324	0.309726786	0.248694599	0.287921173	0.320040982	0.289874996	0.334238479	1